Support
How can we help?
Pick the channel that fits. A person answers every one of them.
Discord — fastest
Press “Open a ticket” and a private channel opens with the staff team. Best for anything time-sensitive, like a session starting soon.
Account access, payments, and anything private. A person replies, usually within one business day.
Your bookings
See each session's status, your technician, the recap, or request a cancellation before the slot starts. Payments run through Whop; refunds are handled by our team after a cancellation request.
Before your session
Windows 10 or 11, AnyDesk installed, an administrator account, PC on and plugged in. Have the game installed and closed.
Looking for something specific? The FAQ covers safety, what to prepare, Basic vs Premium, and cancellations.