Privacy Policy

Account data: your name, email address, and Discord username, so we can confirm bookings and reach you around a session.

PC details: Windows version, CPU, GPU, RAM, the games you play, and any notes you add. This tells the technician what to prepare.

AnyDesk access: your AnyDesk address and unattended-access password. The password is stored encrypted, shown only to the technician assigned to your session, and deleted automatically when the session is completed, canceled, or expires.

Session records: the status history of each booking and the recap your technician writes.

Payments are processed by Whop. We never see or store your card details — we receive confirmation that a payment succeeded, the amount, and a payment reference so we can match it to your booking and process refunds.

Transactional email (booking confirmed, session completed, session canceled) is sent through Resend. Your Discord username is shared with the staff team so the technician can contact you; we do not link to your Discord account or read your messages.

We do not sell personal data or run third-party ad trackers. During a session we do not open, copy, or modify your personal files, accounts, or messages — only system settings, drivers, and game configurations, all of which are listed in your recap.

Booking records are kept so you can read past recaps. You can ask us to delete your account and its data at any time by emailing support@optiexpress.tools. Deletion is permanent and completes within 30 days.